Terms & conditions

1. General

By using the Tasting With Nivard website, you agree to be bound by the terms and conditions set out within it. Nothing in these terms and conditions affects your statutory rights as a consumer, or otherwise. Any liability under these terms and conditions cannot exceed the total price of your order.

Tasting with Nivard is not responsible for any business loss or damage which does not result directly from their actions, or that was unforeseeable at the time of ordering.

 

2. Placing an order

When you place an order via our website, it is classed as an offer, which if accepted by us results in a binding contract. By completing the checkout process on the Tasting With Nivard website, you are also agreeing to all of our Terms and Conditions as presented on the website.

Should we accept your order, you will be sent an email containing the details of your order. Once this email has been sent, it means the order has been accepted, a contract has been formed, and payment will be taken. If, in the unlikely event, your order is not accepted, we will notify you via email of why this is the case, and no payment will be taken.

It is your responsibility to check if all the information in the confirmation email is correct, and notify us immediately via email should there be any inaccuracies. We will not be liable for reimbursing you for the value of any goods which have perished or been damaged as a result of your failure to inform us of inaccurate information being listed on the confirmation email.

 

3. Cancelling an order

Should you wish to cancel an order that has been accepted by us, and a confirmation email has already been sent out to you, we are unable to guarantee that we can cancel the order, and provide a full refund. However, if you email us as soon as possible, and your items have not yet been dispatched, we will endeavour to cancel your order and refund you in full without charge. In cases where your cheese has already been cut and packaged though, this will not be possible.

 

4. Cutting and weights

All cheeses are cut to order by hand. As such, all weights referred to on the Tasting With Nivard website are guidelines, and there can be some fluctuations around those guideline weights. We are unable to offer refunds for complaints arising from reasonable variations from stipulated guideline weights. However, we will always endeavour to deliver packages as close as possible to our guideline weights.

 

5. Product Description

All of the product images on our website are for illustrative purposes only. As such, products and their packaging may vary from the pictures on the website. The products offered by Tasting With Nivard  are constantly rotated and adapted.

Therefore, whilst we try to provide indications of which cheeses and products you may receive within your delivery, and how they might look, we reserve the right to deliver cheeses that have not been indicated or explicitly referred to anywhere on the website.

We strive to take into account preferences as indicated by you, the customer, when you place an order. However, other than those preferences governed by dietary requirements, such as vegetarian or pasteurized requests, or any other allergy-related requirements, we are unable to guarantee your preferences will be fulfilled in your delivery. 

 

6. Delivery

We use DPD, Packfleet (for deliveries within London), Chronopost (for deliveries around Europe) Chronofresh (for deliveries in France). (Please click the link attached to each company to divulge the details of their general terms and conditions). 

 

9. Packaging safety

Our packaging contains re-usable, safe, cooling ice packs. However, we do advise that the cling film wrapped around the ice packs and the ice packs themselves be kept out of reach of children. Our cardboard delivery boxes are 100% recyclable and biodegradable. Our boxes also contain craft paper filler to cushion the contents of the boxes. We would advise keeping all these components out of reach of children, and we cannot accept liability for any injuries that may occur that are either directly or indirectly linked to any packaging Tasting With Nivard delivers to you.

 

10. Complaints Procedure

All of our cheese is subject to rigorous testing and inspection prior to delivery to ensure it is in optimum condition when it is dispatched. In the unlikely event that you are unhappy with the condition of any of the products that you receive, please let us know immediately via email, including photographic evidence, and we will take any necessary action. Please do not return any cheese to us.

If you do not inform us of a problem within 5 days of receipt of the order, or you do not provide any photographic evidence relating to the complaint, we will be unable to accept your claim, or provide a refund.

 

11. Governing Law

These Terms and Conditions are governed by and written in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts.